Customer Service Specialist I

TE Connectivity

2 - 7 years

4 - 7 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

dbms distribution word processing order management order to cash baan customer service crystal report t-sql autocad sales sql solid works asp.net ssrs epicor c# erp sap syteline mrp edi vb sql server field sales order management system creo .net

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Coordinates customer/TE Products relationship.
Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
Creates and maintains customer orders in MRP system or provides direction for this
Activity to designated staff member.
Ensures compliance to Quality System for order management.
Assists in streamlining order management systems.
Works with Customer and Sales to prepare and monitor monthly sales forecast by
customer and product.
Solicits bookings to support committed bookings level.

Skills

Any Graduate (10+2+3)
2+ years of Order Management, Order to Cash, Distribution Support
Customer focused, excellent oral and written communication
Basic knowledge of served market, products and key performance requirements for the market.
Ability to translate company goals to action plans for customer order management.
Basic knowledge of materials planning and order entry logic.
PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system, preferable SAP/ Epicor/ Syteline.

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