Customer Service Specialist I

Syniverse

3 - 8 years

7 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

administration ticketing customer satisfaction spanish customer service windows troubleshooting ms office technical support product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
Track customer reported problems following ticketing procedures.
Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.
Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.
Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.
Ensure individual/departmental objectives are met.
Complete various administrative activities (e.g. time reporting, email, vmx ).

Experience, Education and Certification:

Bachelor s degree in communication or business is preferred or any stream .
Customer service prior experience is required
PC experience in a Windows operating environment with strong typing ability preferred .
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred .
C ustomer service experience preferred .
Bi-lingual preferred (English and Spanish, Portuguese, Mandarin , etc ) .

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