Customer Service Specialist

You are invited to join our team as a friendly, organized, and professional receptionist cum Client Service Representative. In this role, you will be responsible for managing the front desk, greeting clients, handling phone calls, and providing essential administrative support. The ideal candidate should possess qualities such as being personable, efficient, and capable of managing multiple tasks simultaneously in a fast-paced environment. Key Responsibilities: Greeting Clients and Visitors: - Welcome and direct visitors, clients, and employees warmly and professionally. - Provide accurate information and assist with inquiries. Phone and Email Management: - Answer, screen, and forward incoming phone calls promptly and courteously. - Respond to emails and manage the general company inbox. Front Desk Administration: - Maintain the reception area to ensure it is tidy and presentable at all times. - Schedule appointments and manage conference room bookings. - Handle incoming and outgoing mail, packages, and deliveries. Clerical Support: - Perform basic administrative and clerical duties such as data entry, photocopying, filing, and record-keeping. - Assist with various administrative projects as needed. Visitor and Employee Coordination: - Manage visitor logs and issue visitor badges. - Maintain security by following procedures and monitoring the visitor book. Key Requirements: Education: - High school diploma or equivalent. A college degree is a plus. Experience: - Previous experience in a receptionist, administrative assistant, or customer service role is preferred. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic knowledge of office equipment (e.g., printers and scanners). Skills: - Excellent verbal and written communication skills. - Strong organizational and time-management abilities. - A customer-oriented approach with the ability to maintain a positive attitude. - Ability to multitask and handle high-pressure situations calmly. Personal Attributes: - Professional appearance and demeanor. - Dependable and punctual. - Strong attention to detail.,