Customer Service Specialist

Company Description

EStreet IT Service & IT Consulting has been at the forefront of digital marketing solutions since 2015, helping businesses achieve online success with tailored and innovative strategies. Known for a results-driven approach and expertise in digital strategy, SEO, social media management, PPC advertising, and web development, EStreet delivers effective and creative solutions. With a strong commitment to transparency, client-centric focus, and excellence, EStreet is a trusted partner for businesses looking to make a meaningful impact in the digital world. Based on a foundation of innovation, EStreet offers services designed to optimize visibility, engagement, and conversions.

Role Description

The Customer Service Specialist will be responsible for addressing and resolving customer inquiries, ensuring customer satisfaction, and maintaining a positive brand image. This individual will handle phone interactions, provide solutions to customer concerns, and enhance the overall customer experience by delivering exceptional support. This is a full-time, on-site role located in Chandigarh.

Qualifications

• Proficiency in Customer Support and Customer Service to effectively assist clients and address their needs.
• Strong skills in Customer Satisfaction and Customer Experience, ensuring positive interactions and building retention.
• Excellent Phone Etiquette to handle customer calls professionally and provide solutions with a friendly approach.
• Strong communication and interpersonal skills to engage with customers and ensure their concerns are resolved effectively.
• Ability to work in a team-oriented environment and maintain professionalism in high-pressure situations.
• Previous experience in customer service roles is preferred but not mandatory.
• A bachelor's degree or equivalent qualification is an added advantage.