Customer Service Specialist

Company Description

Welcome to EStreet IT Service & IT Consulting, a pioneer in digital marketing solutions since 2015. We specialize in crafting bespoke digital strategies, optimizing online presence through SEO, managing social media, running PPC campaigns, and designing user-friendly websites. Our commitment to excellence and cutting-edge technology sets us apart as the go-to partner for conquering the online sphere.

Role Description

This is a full-time remote role for a Customer Service Specialist at EStreet. The Customer Service Specialist will be responsible for providing top-notch customer support, ensuring customer satisfaction, maintaining phone etiquette, enhancing customer service, and optimizing the overall customer experience.

Qualifications

• Customer Support and Customer Satisfaction skills
• Excellent Phone Etiquette
• Experience in Customer Service and enhancing Customer Experience
• Strong communication skills and ability to empathize with customers
• Ability to work independently and remotely
• Experience in IT consulting or digital marketing is a plus
• Bachelor's degree in Business Administration or related field