Customer Service Specialist

Company Description

Dynamed Equipments, headquartered in Chennai, Tamil Nadu, is a renowned distributor of premium imported implants, instruments, and capital equipment across India since 2006. Serving over 400 clients, including major hospitals like AIIMS Delhi, Manipal, Medanta Apollo, Fortis, Miot , Govt hospitals and CMC Vellore, the company has a robust presence in various states, including Kerala, Karnataka, Delhi, and Panindia. Specializing in products from esteemed brands like Stryker, Inomed ,VBM, Mitaka and others, Dynamed Equipments is recognized for transparency, exceptional customer service, and maintaining high client satisfaction. The company is focused on expanding its reach across India while continuing to provide world-class medical solutions.

Role Description

This is a full-time, on-site role for a Customer Service Specialist based in New Delhi. The Customer Service Specialist will be responsible for addressing customer inquiries, ensuring high levels of customer satisfaction, resolving customer concerns, maintaining effective communication, and providing consistent support for product-related queries. The role requires building strong relationships with customers and collaborating with internal teams to ensure customer needs are met effectively.

Qualifications

• Proficient in Customer Support, Customer Service, and delivering excellent Customer Experience
• Strong skills in Customer Satisfaction and understanding of client needs
• Excellent Phone Etiquette and verbal communication skills
• Ability to handle customer inquiries and resolve issues promptly and professionally
• Knowledge of medical equipment or healthcare products is an advantage
• Proficiency in English and local languages is a plus
• Strong problem-solving skills and ability to work in a team environment
• High school diploma or equivalent; Bachelor's degree is preferred