Company Description Dewyskin is a dynamic digital marketing and customer engagement company specializing in collecting and curating authentic video reviews for top-selling brands on Amazon, Flipkart, and various social media platforms including Instagram, Facebook, and YouTube Shorts. We partner with multiple beauty, wellness, and lifestyle brands to enhance their online reputation and build trust through real customer feedback. Through telecalling, influencer coordination, and video marketing, we drive better visibility, engagement, and conversions for our clients. Our mission is to connect great products with genuine user experiences by amplifying real voices. Role Description This is a Partl-time, remote working role for a Customer Success Specialist located in Mumbai. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing excellent customer support, and maintaining consistent communication with clients. Day-to-day tasks include responding to customer inquiries, resolving issues, gathering and analyzing customer feedback, and collaborating with other teams to improve overall customer experience. Qualifications Customer Satisfaction and Customer Service skills Strong Customer Support and Communication abilities Analytical Skills to interpret and act on customer feedback Excellent interpersonal and problem-solving skills Ability to work collaboratively in a fast-paced environment Experience in the beauty, wellness, or lifestyle industries is a plus Bachelor's degree in Business, Marketing, Communications, or a related field
Company Description Dewyskin is a dynamic digital marketing and customer engagement company, specializing in authentic video reviews for leading beauty, wellness, and lifestyle brands on platforms like Amazon, Flipkart, Instagram, Facebook, and YouTube Shorts. Our focus is on helping businesses build trust and enhance online reputation through genuine customer feedback. By leveraging innovative telecalling, influencer coordination, and video marketing strategies, we drive brand visibility, customer engagement, and conversions. Committed to connecting exceptional products with real user experiences, our mission is to amplify authentic voices in the marketplace. Role Description This is a full-time remote role for a Customer Success Specialist. The Customer Success Specialist will be responsible for managing customer interactions, ensuring satisfaction, and resolving inquiries quickly and effectively. Daily tasks include delivering top-tier customer support, providing clear and empathetic communication, analyzing customer concerns, and identifying opportunities to improve customer experiences. The role also involves building strong relationships and ensuring ongoing client success and loyalty. Qualifications Strong skills in Customer Service, Customer Support, and a commitment to ensuring Customer Satisfaction Excellent Communication skills with the ability to respond clearly, professionally, and empathetically Analytical Skills to understand customer needs and identify areas for improvement Proficiency in CRM tools and experience in handling customer service technologies Problem-solving mindset with a customer-focused approach Ability to work independently in a remote setup and collaborate with a dynamic digital team Educational background in Business, Marketing, or relevant fields is a plus