Customer Service Specialist

As a Customer Service Specialist at Corning, you will play a crucial role in engaging with customers on a daily basis to address inquiries, orders, returns, and other service-related issues with a customer-centric approach. Your responsibilities will include planning and executing order management processes such as sales order booking, material follow-up, complaint redressal, customer deliveries, and AR collection. By providing expert-level customer support through various communication channels, including phone, email, chat, and in-person interactions, you will ensure a seamless customer experience. Monitoring key performance indicators (KPIs) related to customer service metrics will be essential in driving continuous improvement and operational excellence. Utilizing data analysis tools to generate reports, analyze customer data, and identify trends, preferences, and opportunities for personalized service will be a key aspect of your role. Collaboration with cross-functional teams to address complex customer issues and improve service processes will also be a critical part of your responsibilities. Your success in this role will be determined by your ability to take initiative, demonstrate technical and business acumen, prioritize effectively, focus on customer needs, maintain process orientation, navigate a complex matrix environment, and collaborate with team members and cross-functional teams. Your strong communication skills, attention to detail, multitasking abilities, and hands-on experience in managing the India, Middle East, and Africa region will be invaluable assets in fulfilling the job requirements. To qualify for this position, you should have a minimum of 7 years of working experience in customer service within a global environment, a bachelor's degree in business, operational research, supply chain, or a related field (an MBA or master's degree is preferred), excellent teamwork skills, proficiency in ERP systems such as Oracle, SAP, BI & MS Tools, and experience in data analytics tools and process excellence certifications would be advantageous. If you are ready to join a dynamic team at Corning and contribute to enhancing customer satisfaction through data-driven insights and innovative solutions, we invite you to apply for this exciting opportunity.,