Customer Service – SOP Executive

Location

Experience

Company

Company Description:

FVC

computing – Unified communications, Audio-Visuals, Infrastructure, and Information Security. With

more than a decade of cross-domain expertise, we draw our strength from 150 world-class channel partners across 45 countries.

We empower our partners, vendors and clients with the next generation of technology that delivers results for them today. We add value at every stage from consulting, sales, marketing, channel development, implementation to support and training.

Job Summary:

Customer Service – Sales Order Processing (SOP) Executive

Key Responsibilities:

• Book and process customer Purchase Orders in ERP and CRM systems
• Manage Sales Order Processing and Logistics Coordination (minimum 2–4 years of experience)
• Invoicing and updating customers on delivery and dispatch details
• Proactive follow-up with customers on order status and feedback
• Monitor pending orders and coordinate with sales to drive closures
• Share timely and accurate ETAs with internal teams and customers
• Maintain clear, consistent, and professional communication with clients
• Coordinate smooth order fulfillment
• Pickup follow-up and delivery tracking
• Internal coordination with logistics, sales, and warehouse teams

Skills & Experience Required:

• Must be based in Hyderabad (Candidates ready to relocate can also apply)
• 2–4 years of experience in Sales Order Processing and Customer Service within an IT Distribution environment
• Hands-on experience with CRM systems and ERP tools (Orion or similar preferred)
• Excellent verbal and written communication skills in English
• Strong understanding of SOP workflows, order lifecycle, and customer handling
• Detail-oriented with strong data accuracy and follow-up skills
• Experience in managing customer escalations and issue resolution
• Proficient in MS Office (Excel, Word, Outlook)

If you meet the above criteria and are looking to grow your career in a dynamic distribution environment, please share your updated resume at careers@fvc.com