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1 Job openings at FVC
Customer Service – SOP Executive

Hyderabad, Telangana, India

2 - 4 years

None Not disclosed

On-site

Full Time

Job Description – Customer Service – SOP Executive Location : Hyderabad (India) - (Candidates ready to relocate can also apply) Experience : 2-4 Years Company : FVC- IT Distribution Company Description: FVC is a value-added distributor (VAD) providing tangible solutions across vital areas of enterprise computing – Unified communications, Audio-Visuals, Infrastructure, and Information Security. With more than a decade of cross-domain expertise, we draw our strength from 150 world-class channel partners across 45 countries. We empower our partners, vendors and clients with the next generation of technology that delivers results for them today. We add value at every stage from consulting, sales, marketing, channel development, implementation to support and training. Job Summary: We are looking for a proactive and detail-oriented Customer Service – Sales Order Processing (SOP) Executive with experience in the IT distribution/ System Integrator, to be based in Hyderabad . The ideal candidate should have hands-on experience in Sales Order Processing, CRM systems, and customer coordination. Key Responsibilities: Book and process customer Purchase Orders in ERP and CRM systems Manage Sales Order Processing and Logistics Coordination (minimum 2–4 years of experience) Invoicing and updating customers on delivery and dispatch details Proactive follow-up with customers on order status and feedback Monitor pending orders and coordinate with sales to drive closures Share timely and accurate ETAs with internal teams and customers Maintain clear, consistent, and professional communication with clients Coordinate smooth order fulfillment Pickup follow-up and delivery tracking Internal coordination with logistics, sales, and warehouse teams Skills & Experience Required: Must be based in Hyderabad (Candidates ready to relocate can also apply) 2–4 years of experience in Sales Order Processing and Customer Service within an IT Distribution environment Hands-on experience with CRM systems and ERP tools (Orion or similar preferred) Excellent verbal and written communication skills in English Strong understanding of SOP workflows, order lifecycle, and customer handling Detail-oriented with strong data accuracy and follow-up skills Experience in managing customer escalations and issue resolution Proficient in MS Office (Excel, Word, Outlook) If you meet the above criteria and are looking to grow your career in a dynamic distribution environment, please share your updated resume at careers@fvc.com

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