Customer Service Representative

Company Description

Zyrax Fitness is an online fitness startup with over 15,000 customers and a dedicated team of 20+ professionals, united by a mission to revolutionize fitness in India. With a revenue of INR 15 lakhs per month and a 20% monthly growth rate, the company is on track to reach over 1 million customers within five years. Zyrax Fitness stands out for its live online classes, offering personalized attention, community access, and flexible scheduling to meet diverse needs.

Role Description

This is a full-time, on-site role located in Agra for a Customer Service Representative. The role involves addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. Day-to-day tasks include managing customer communication via multiple channels, maintaining a strong understanding of the company’s offerings, and ensuring a seamless customer experience throughout their journey with Zyrax Fitness.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Experience management
• Ability to ensure Customer Satisfaction and foster positive relationships
• Strong communication, interpersonal, and problem-solving skills
• Experience with customer-facing roles and familiarity with CRM tools is an advantage
• Relevant qualifications such as a bachelor's degree in any field are preferred but not mandatory
• Enthusiasm for the fitness industry and commitment to excellent service delivery