Customer Service Representative

Job Description

Customer Success Agent Location: Remote (India) Type: Full-time, Thursday-Sunday, 8a to 6p CT Stage: Seed, scrappy, sprinting Join us in building the future of flexible work. About the Role Were hiring a dedicated, friendly, but clear, consistent, and high-ownership Customer Success Specialist to support our growing talent community. Based offshore (India), this role will serve as the frontline of support for our talent (independent contractors who pick up shifts via the platform), helping them navigate our app, resolve common issues, and feel confident and cared for. You’ll work Thursday through Sunday, 8am–6pm CT , exclusively via SMS and email — no calls, no payment handling. Just high-quality, high-touch service during our busiest days. Your primary focus will be answering incoming talent questions using pre-approved scripts, providing reminders about upcoming shifts, and proactively clarifying expectations. When things are quiet, you’ll support important back-end work to help our scale: organizing data, auditing shift details, and cleaning up talent records. What You’ll Do Primary Responsibilities Respond to all inbound SMS and email support requests. Triage common issues like account status, clock-ins/outs, and background checks Send shift reminders and onboarding nudges to unconfirmed or first-time talent Complete uniform approvals Spot-check shift listings for missing or incorrect information Secondary Responsibilities (Downtime Duties) Review pending talent profiles and message incomplete ones Send “welcome” messages to newly approved talent Organize FAQs and update support docs based on emails / SMS and engagement with talent Perform data hygiene tasks related to talent data across our admin panel