Customer Service Representative

0 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

About Us:

Our brand is a trusted name in ethnic fashion, with a strong presence both offline and online. Our ecommerce platform caters to customers across India and abroad, offering a wide range of sarees, jewellery, and kidswear and other ethnic products.

Role Overview:

Customer Service Representative

Key Responsibilities:

  • Handle incoming calls and respond to customer queries
  • Resolve issues via WhatsApp, website chat, and email
  • Provide product details, order updates, and post-sales support
  • Coordinate with the warehouse/dispatch team for order tracking and escalations
  • Maintain detailed records of interactions using internal systems
  • Communicate politely and professionally with all customers

Required Skills & Qualifications:

  • Prior experience in customer service, preferably in ecommerce or fashion retail
  • Good typing and email writing skills
  • Comfortable using WhatsApp Business, email platforms, and basic CRM tools
  • Minimum qualification: Graduate

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

tirukalukunram, tamil nadu, india