Customer Service Representative

Job Title: Customer Service Representative Location: JP Nagar 2nd Phase, near Delmia Signal, Bangalore Job Type: Permanent Experience Required: 3+ years Age Requirement: 30 years and above Educational Qualification: College Degree Working Hours: 9:30 AM to 6:00 PM Job Overview: We are looking for a dedicated and experienced Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills, a customer-first attitude, and the ability to handle a dynamic and fast-paced environment. This is a permanent role with a 3-month probation period. Key Responsibilities:Receive and respond to customer calls professionally and efficiently Provide outstanding customer service through all communication channels Handle and resolve customer complaints, including difficult or angry customers Maintain records of customer interactions, transactions, comments, and complaints Learn and understand company products and services quickly Assist walk-in customers by showcasing products and supporting them through the billing process Handle calls during non-business hours, Sundays, and holidays (compensation provided) Ensure adherence to company attendance and dress code policies Skills Required:Excellent call handling and telephone etiquette Strong verbal and written communication skills Ability to remain calm and professional with difficult customers Fast learner with a proactive attitude Basic knowledge of billing and sales assistance Punctual, reliable, and well-organized Team player with the ability to work independently when needed Additional Information:Probation Period: 3 months Compensation: Additional pay for handling calls outside business hours, on Sundays, and holidays Dress Code: Company dress code must be followed Work Environment: Friendly, supportive, and customer-centric If you are a passionate customer service professional looking for a stable and growth-oriented opportunity, we'd love to hear from you!