Customer Service Representative

Job Description

About Pristyn Care: Pristyn Care is a leading healthcare provider dedicated to delivering high-quality, elective surgical care with a patient-first approach. Our mission is to simplify surgery and ensure a seamless healthcare journey for every patient by combining technology, clinical excellence, and compassionate service. Role Overview: The Patient Care Coordinator (PCC) will be a vital member of the Patient Experience team, responsible for managing and enhancing the overall patient journey—from consultation to post-operative care. The PCC will act as a single point of contact, ensuring each patient receives timely, empathetic, and personalized care at every touchpoint. Key Responsibilities: Act as the primary liaison between the patient and various departments (doctors, diagnostics, insurance, operations). Assist patients with appointment scheduling, treatment planning, admissions, and post-treatment follow-ups. Address and resolve patient queries and concerns in a timely and professional manner. Ensure seamless coordination of diagnostics, surgery, and discharge processes. Track patient progress and maintain regular follow-ups to ensure satisfaction and recovery. Educate patients about procedures, documentation, and care protocols. Collaborate with the clinical and operations team to ensure timely delivery of services. Monitor and record patient feedback and escalate issues for quality improvement. Maintain accurate and up-to-date patient records in CRM/EMR systems. Contribute to patient satisfaction scores and experience metrics through proactive service. Qualifications and Skills: Bachelor’s degree in Healthcare Management, Nursing, or any related field. 1–3 years of experience in patient coordination, healthcare services, or hospital administration preferred. Strong communication skills (verbal and written) in English and local languages. Excellent interpersonal and problem-solving skills. High level of empathy, patience, and professionalism. Proficient in MS Office and CRM tools. Ability to multitask and work in a fast-paced, patient-centric environment. Show more Show less