Customer Service Representative

Role Overview: You will be working as a UK Customer Service Experience Representative on-site in Thane. Your main responsibilities will include addressing customer inquiries, resolving concerns, ensuring customer satisfaction, and providing an exceptional customer experience. Your focus will be on handling customer interactions efficiently, resolving queries promptly, and building positive relationships with clients to enhance the brand's reputation. Key Responsibilities: - Interact with customers to address inquiries and resolve concerns - Ensure customer satisfaction by delivering exceptional service - Handle customer interactions efficiently and promptly resolve queries - Build positive rapport with clients to enhance the brand's reputation Qualification Required: - Strong skills in Customer Service, Customer Support, and ensuring overall Customer Satisfaction - Experience in Customer Experience delivery with a focus on creating seamless and positive interactions - Exceptional communication, active listening, and problem-solving skills - Ability to handle inquiries professionally and resolve issues effectively - Strong interpersonal skills to build and maintain customer relationships - Proficiency in English, particularly catering to a UK customer base - Prior experience in a BPO or similar customer service environment is a strong advantage - High school diploma or equivalent qualification; additional training or certifications in customer service is a plus,