Company Description PaddlePoint BPO Services Pvt Ltd is a specialized provider of B2B and B2C communication solutions designed to enhance organizational efficiency and productivity. Our services focus on delivering tailored Call Center solutions as part of a robust contact center strategy, making us a one-stop shop for all BPO needs. Guided by a customer-centric approach, we prioritize listening to our clients, anticipating their requirements, and delivering dependable results that surpass expectations. Our emphasis on continuous improvement and extensive experience across industries has earned us widespread client satisfaction and trust. Role Description This is a full-time on-site role for a UK Customer Service Experience Representative based in Thane. The role involves interacting with customers to address inquiries, resolve concerns, ensure customer satisfaction, and deliver an exceptional customer experience. The individual will handle customer interactions efficiently, ensure queries are resolved promptly, and build positive rapport with clients to enhance the brand's reputation. Qualifications Strong skills in Customer Service, Customer Support, and ensuring overall Customer Satisfaction Experience in Customer Experience delivery, with a focus on creating seamless and positive interactions Exceptional communication, active listening, and problem-solving skills Ability to handle inquiries professionally and resolve issues effectively Strong interpersonal skills to build and maintain customer relationships Proficiency in English, particularly catering to a UK customer base Prior experience in a BPO or similar customer service environment is a strong advantage High school diploma or equivalent qualification; additional training or certifications in customer service is a plus
Role Overview: You will be working as a UK Customer Service Experience Representative on-site in Thane. Your main responsibilities will include addressing customer inquiries, resolving concerns, ensuring customer satisfaction, and providing an exceptional customer experience. Your focus will be on handling customer interactions efficiently, resolving queries promptly, and building positive relationships with clients to enhance the brand's reputation. Key Responsibilities: - Interact with customers to address inquiries and resolve concerns - Ensure customer satisfaction by delivering exceptional service - Handle customer interactions efficiently and promptly resolve queries - Build positive rapport with clients to enhance the brand's reputation Qualification Required: - Strong skills in Customer Service, Customer Support, and ensuring overall Customer Satisfaction - Experience in Customer Experience delivery with a focus on creating seamless and positive interactions - Exceptional communication, active listening, and problem-solving skills - Ability to handle inquiries professionally and resolve issues effectively - Strong interpersonal skills to build and maintain customer relationships - Proficiency in English, particularly catering to a UK customer base - Prior experience in a BPO or similar customer service environment is a strong advantage - High school diploma or equivalent qualification; additional training or certifications in customer service is a plus,