Customer Service Representative

Role Overview: As a Customer Support Manager, your role will involve managing a team of representatives offering customer support. You will be responsible for overseeing the customer service process, resolving customer complaints brought to your attention, and creating policies and procedures. Additionally, you will be planning the training and standardization of service delivery, selecting and hiring new staff, and monitoring the work of individual representatives and the team. Key Responsibilities: - Manage a team of representatives offering customer support - Oversee the customer service process - Resolve customer complaints - Create policies and procedures - Plan training and standardization of service delivery - Select and hire new staff - Monitor the work of individual representatives and the team - Conduct quality assurance surveys with customers and provide feedback to the staff - Possess excellent product knowledge to enhance customer support Qualifications Required: - Education: 12th, Any graduate - Experience: 0-2 years,