1.0 - 3.0 years

1 - 3 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team.

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IT - Service Now Developer Systechcorp Private Limited

2.0 - 6.0 years

2 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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In-depth experience with the ITOM overall. Must be an expert in Agent Client Collector (ACC) This would include: update sets knowledge/management, dashboard creation/management, policy creation/management, check definition/instance creation/management, MID Server installation/management, Agent Client collector installation/management, event/alert management rule creation/management overall ITOM troubleshooting capabilities.

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IT - Service Now Developer Systechcorp Private Limited

2.0 - 6.0 years

2 - 6 Lacs

Delhi, India

On-site

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