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NetCom Learning
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Customer Service Representative

Customer Service Representative

NetCom Learning

1 years

0 Lacs

delhi

Posted:4 hours ago| Platform: GlassDoor logo

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Skills Required

service learning training aws cisco pmi drive support resolve crm communication collaborative

Work Mode

On-site

Job Type

Part Time

Job Description

Customer Service Representative

NetCom+ 1-3 Full Time Kolkata

Company Overview

NetCom Learning is a premier provider of IT and business training solutions to individuals, teams, and organizations globally. Established in 1998, we are a Microsoft Gold Partner and authorized training provider for AWS, Cisco, CompTIA, PMI, and more. We’ve empowered 80% of the Fortune 1000 with upskilling solutions tailored to client needs. Join us in our mission to promote lifelong learning and drive digital transformation through talent development.

About NetCom+:

NetCom+ is a leading global provider of learning and business solutions, delivering exceptional training and support services to clients worldwide. We focus on empowering individuals and organizations to achieve their goals through seamless learning experiences.

We are looking for a Customer Service Representative to join our Kolkata team. The ideal candidate will be the first point of contact with our clients, providing timely and accurate support while ensuring excellent customer experience.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat.

Provide accurate information about NetCom+ training programs, services, and offers.

Resolve client issues efficiently, escalating complex cases to the relevant teams when necessary.

Maintain detailed records of customer interactions in the CRM system.

Collaborate with internal teams to improve service delivery and customer satisfaction.

Follow up on pending requests and ensure timely resolution.

Required Skills & Qualifications:

Bachelor’s degree or equivalent.

1–3 years of experience in customer service, client support, or helpdesk roles.

Excellent communication skills in English (spoken and written).

Strong problem-solving skills and ability to handle challenging situations calmly.

Familiarity with CRM tools is a plus.

Positive attitude, patience, and a customer-first mindset.

Why Join NetCom?

Be part of a global leader in learning and professional services.

Work in a collaborative and supportive environment.

Opportunity to grow your career in customer service and client management.

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Customer Service Representative