Posted:1 month ago|
Platform:
On-site
Full Time
We are seeking a motivated Junior Account Manager to support client relationships, coordinate day-to-day operations, and ensure smooth communication between clients and internal teams. The role offers exposure to international clients and career growth opportunities.
Key Responsibilities:
Resolve product/service-related queries professionally and on time
Maintain accurate records of customer interactions in CRM
Ensure excellent customer satisfaction through empathetic and effective support
Meet performance metrics (response time, resolution rate, quality standards)
Handle inbound/outbound calls, emails, and chats for UK clients
Excellent communication skills in English (spoken & written)
Ability to work in UK shifts (rotational)
Prior customer support/BPO experience preferred (freshers welcome)
Strong problem-solving and interpersonal skills
Basic knowledge of customer service tools and CRM systems is a plus
Narang Staffing Solutions
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