Customer Service Representative

Job Role: Customer Service Executive

Company: oneinfo.ai – India’s first AI-powered agent for creators & influencers

About the Role: We are looking for a proactive and dynamic Creator Success Executive to join our growing team. You will be the bridge between creators, brands, and our technology — ensuring seamless onboarding, resolving queries with empathy, and helping users succeed on OneInfo AI. As the first point of contact, your role will be critical in driving customer satisfaction, adoption, and loyalty.

Key Responsibilities

• Act as the primary point of contact for creators & brands during onboarding.
• Conduct onboarding sessions (virtual/in-person) to guide users through features and benefits.
• Handle queries, troubleshoot issues, and ensure timely resolutions.
• Maintain excellent communication via phone, email, and in-person interactions.
• Gather feedback from users and share with internal teams (tech, ops, marketing) to improve the product.
• Build strong, long-term relationships with creators and brand representatives.
• Track onboarding progress, prepare reports, and share insights with management.

Requirements

• Strong verbal and written communication skills in English.
• Ability to analyze and solve customer issues effectively
• Prior experience in customer service, influencer management, or brand relations is a plus.
• Familiarity with social media platforms (Instagram, YouTube, LinkedIn) preferred.
• Positive attitude, problem-solving mindset, and strong interpersonal skills.
• Comfortable working in an in-office environment at Hitech City, Hyderabad

Compensation: ₹2.4L - 3L per annum (based on experience and skills)

What We Offer

• Opportunity to work in the fast-growing creator economy space.
• Exposure to leading influencers and brands.
• Be part of the founding team shaping India’s creator economy.
• Collaborative, innovative work environment with real impact.
• Growth opportunities into senior roles in Customer Success & Partnerships.

Apply Now: Write to ceo@oneinfo.ai

More Information: +91 98480 11150 | www.oneinfo.ai