Customer Service Representative

1 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

International Voice Customer Support Representative

Be the spark that brightens days and ignite your career with an award-winning global customer experience organization.


International Voice Customer Support Representative


What You’ll Be Doing

Do you have a passion for helping customers and creating memorable experiences?

inbound and outbound international voice calls

Team Lead


During a Typical Day, You’ll

  • Handle customer calls from international clients
  • Resolve issues, provide accurate information, and maintain a professional tone
  • Ensure a high level of customer satisfaction and first-call resolution
  • Collaborate with your team to meet daily and monthly performance metrics


What You Bring to the Role

  • Minimum 1 year of experience in International Voice Process (BPO industry required)

  • Excellent

    verbal communication skills

    and a neutral accent
  • Bachelor’s degree (mandatory)

  • Strong problem-solving skills and customer-centric attitude
  • Computer proficiency and ability to adapt to new systems quickly
  • Flexibility to work in a

    24/7 rotational shift environment


What You Can Expect

  • Supportive leadership and a collaborative work environment
  • Opportunities for professional growth and skill enhancement
  • Competitive compensation and attractive performance-based incentives


Compensation Details

  • Experienced candidates (1+ year):

    Salary based on last drawn pay (up to ₹40,000/month)
  • Fresher (if considered):

    ₹23,000 in hand + ₹6,000 house allowance
  • Performance incentives

    based on process and individual contribution


Additional Benefits

  • Meal allowance:

    ₹30 per meal
  • Night shift allowance:

    ₹40/hour
  • Free cab facility:

    9:00 PM – 6:00 AM (self-arranged transport outside these hours)
  • Relocation support:

    Travel expenses + 5 days’ hotel stay covered by company


Other Details

  • Job Location:

    Mohali, Punjab
  • Mode:

    Work from Office (WFO)
  • Shift Timing:

    Rotational, 24x7 (night shift includes both-side cab facility)
  • Experience Range:

    1–4 years

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