Customer Service Representative

International Voice Customer Support Representative

Be the spark that brightens days and ignite your career with an award-winning global customer experience organization.

International Voice Customer Support Representative

What You’ll Be Doing

Do you have a passion for helping customers and creating memorable experiences?

inbound and outbound international voice calls

Team Lead

During a Typical Day, You’ll

• Handle customer calls from international clients
• Resolve issues, provide accurate information, and maintain a professional tone
• Ensure a high level of customer satisfaction and first-call resolution
• Collaborate with your team to meet daily and monthly performance metrics

What You Bring to the Role

• Minimum 1 year of experience in International Voice Process (BPO industry required)

• Excellent

  verbal communication skills

  and a neutral accent

• Bachelor’s degree (mandatory)

• Strong problem-solving skills and customer-centric attitude
• Computer proficiency and ability to adapt to new systems quickly
• Flexibility to work in a

  24/7 rotational shift environment

What You Can Expect

• Supportive leadership and a collaborative work environment
• Opportunities for professional growth and skill enhancement
• Competitive compensation and attractive performance-based incentives

Compensation Details

• Experienced candidates (1+ year):

  Salary based on last drawn pay (up to ₹40,000/month)

• Fresher (if considered):

  ₹23,000 in hand + ₹6,000 house allowance

• Performance incentives

  based on process and individual contribution

Additional Benefits

• Meal allowance:

  ₹30 per meal

• Night shift allowance:

  ₹40/hour

• Free cab facility:

  9:00 PM – 6:00 AM (self-arranged transport outside these hours)

• Relocation support:

  Travel expenses + 5 days’ hotel stay covered by company

Other Details

• Job Location:

  Mohali, Punjab

• Mode:

  Work from Office (WFO)

• Shift Timing:

  Rotational, 24x7 (night shift includes both-side cab facility)

• Experience Range:

  1–4 years