Customer Service Representative

We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectivelyyour ability to quickly respond and implement solutions with the help of our internal & external partners. The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business mentality.

Role & responsibilities

• Manage inbound/outbound calls, emails & chats with knowledge & efficiency.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts
• Follow the company's communication procedures, guidelines, and policies.
• Match the pre-defined SLA standards.
• Take the extra mile to engage customers.

Preferred candidate profile

• 3-4 years of proven experience in customer service in the e-commerce industry
• Experience in online healthcare will be an added advantage
• Graduation in any field
• Strong phone contact handling skills and active listening
• Strong hold on technical skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of concerns
• Excellent English communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively
• Excellent problem-solving & analytical skills

Benefits

• Service recognition awards
• Market-leading salary packages
• Maternity & Paternity Benefits
• Medical Insurance Benefits