Customer Service Representative

Company Description

GERMANACHARYA is an online learning platform offering interactive sessions for German language enthusiasts. We focus on easy-to-understand methods, ensuring that anyone willing to learn German can grasp concepts quickly. With a focus on young adults, we offer balanced courses that maximize the use of inactively learned words. By maintaining small-sized groups, we ensure quality and provide individual attention to each student, fostering engagement and active participation.

Role Description

This is a part-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will handle day-to-day tasks such as addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience. The representative will also be responsible for maintaining service standards and resolving issues efficiently to ensure a positive experience for all students.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Satisfaction
• Experience in managing Customer Experience
• Excellent communication and interpersonal skills
• Ability to work efficiently in an on-site environment
• Previous experience in educational services or language learning platforms is a plus
• Proficiency in German is an advantage but not mandatory
• High school diploma or equivalent; advanced degrees or certifications are a plus