Customer Service Representative

Company Description

With over 30 years of experience in the logistics industry, FM Global Logistics is a comprehensive service provider offering solutions such as sea freight, air freight, haulage, land transportation, customs brokerage, warehousing, and more. Founded in 1988 as Freight Management and listed on Bursa Malaysia in 2005, FM Global Logistics is committed to providing quick and cost-efficient services. As a one-stop logistic solutions provider, we deliver reliable and innovative supply chain services in 127 countries worldwide.

Role Description

This is a role for a Customer Service Representative located in Navi Mumbai. The Customer Service Representative will handle customer inquiries, support requests, and ensure customer satisfaction and experience. The role involves daily interaction with clients, providing assistance and resolving issues efficiently to maintain high levels of customer service.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Proficiency in managing Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to handle and resolve customer inquiries and issues effectively
• Strong problem-solving skills and attention to detail
• Relevant experience in a similar role is advantageous
• Bachelor's degree in Business Administration, Communications, or related field is preferred