Customer Service Representative

About Specscart

Specscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce platform that has shipped glasses to 132 countries across six inhabited continents, we are proud of our global presence and innovation. We are now looking for a Customer Service Representative to join our dynamic team in India.

What We’re Looking For

We are seeking a highly motivated Customer Service Representative (Blended Process) to support our UK operations from our India IT HQ. This role is pivotal in delivering exceptional customer service, ensuring high satisfaction rates, and maintaining our brand reputation, campaign management and a keen eye for branding and storytelling.

Roles and Responsibilities:

• Handle inbound and outbound customer interactions via calls, emails and live chats, addressing enquiries related to orders, prescriptions, deliveries and payments.
• Resolve customer complaints with a calm and empathetic approach, ensuring customer satisfaction.
• Maintain accurate customer records in the CRM system after every interaction.
• Collaborate closely with the UK Customer Service team to align on best practices.
• Identify recurring issues and suggest improvements to enhance customer experience.
• Manage multiple tasks simultaneously while maintaining high service standards.
• Ensure timely and professional communication to uphold Specscart’s service excellence.

What We Expect:

• Proven experience as a customer service representative or customer support associate or Customer care Associate
• Excellent English communication skills, both verbal and written.
• Ability to work under pressure and manage challenging customer conversations effectively.
• Strong problem-solving skills with attention to detail.
• Familiarity with CRM tools and customer service practices.
• Experience working for international (especially UK-based) businesses will be an advantage.

Benefits

• Salary: Negotiable (no bar for the right candidate)
• Sundays off and 3rd Saturday off each month
• Bonus plans
• Paid holidays annually
• Opportunities for career growth and future opportunities to work from the UK office

Why Join Specscart?

Working at Specscart gives you the opportunity to thrive in your career and contribute to the success of the biggest challenger in the UK eyewear market. With recognitions like Forbes 30 Under 30 Europe, The Sunday Times Seven Ones to Watch, Wired Trailblazers, and North West Business Insider 42 Under 42, we’re building something extraordinary and we want you to be a part of it.

How to Apply:Please send your CV to shreya@specscart.co.uk with a cover letter explaining why you would be a perfect fit for this role.

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• Do you have experience working in the UK Process?

Language:

• English (Preferred)

Work Location: In person