Customer Service Representative

About Company
Satopradhan Pvt. Ltd. is a growing Fast-Moving Consumer Goods (FMCG) company dedicated to manufacturing and providing high-quality organic products. We are a sister concern company of VecRas Creations Pvt. Ltd. and are committed to exceptional customer experiences. We are looking for a dedicated and proficient Customer Service Representative to be the voice of our brand and manage all customer interactions.

Key Responsibilities

As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring all their needs are met with professionalism and care. Your responsibilities will include:

• Handle inbound and outbound calls to address product queries and provide solutions.
• Assist customers with product selection, and usage, and handle the queries with utmost care.
• Conduct feedback calls to gather customer insights and improve product offerings.
• Promote products and features during customer interactions when appropriate.
• Resolve complaints efficiently while maintaining a positive tone.
• Document all interactions, queries, and feedback in the CRM system.
• Collaborate with the team to escalate technical or complex issues.
• Follow up with customers to ensure satisfaction and query resolution.

Requirements

• Desired Skills: Good communication skills.
• Excellent English communication skills (verbal and written).
• Strong problem-solving abilities and customer-centric mindset.
• Comfortable with product calling and handling feedback conversations.
• Ability to multitask and thrive in a dynamic environment.
• Must have experience in customer support or telesales.
• Freshers can also apply.
• Education: Graduate preferred.
• Technical Knowledge: Should have knowledge of basic computer and Google Workspace.

Compensation & Benefits

• Salary Range: ₹15,000 to ₹20,000 per month (based on experience and qualifications).
• Work Schedule: Full-time, 9:00 AM to 6:00 PM.
• Location: Daburji, Amritsar.
• Benefits: We value our team's well-being and offer the following: Paid Festival Leaves, Menstrual Leaves, Casual Leaves, Earned Leaves, Sick Leaves, Positive environment

Application Details

Interested candidates are invited to send their resume to hr@satopradhan

Alternatively, you may directly Call: 8699292525 for more information.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person