Customer Service Representative

Company Description

Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with a workforce of over 2000. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, Magnum Group has a strong presence across sectors like Telecom, E-Governance, Infrastructure, and E-Commerce. With 1200+ operational call center seats and a dedicated security division deploying over 1500 trained personnel across MP, Magnum Group serves both government and private clients, aiming to be a preferred partner in BPO, O&M, utility, and security services.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Bhopal. The Customer Service Representative will be responsible for providing excellent customer service, handling customer inquiries, resolving issues, maintaining customer satisfaction, and ensuring a positive customer experience. The representative will handle both inbound and outbound calls, emails, and chat support to meet the needs of our clients.

Qualifications

• Customer Service Representatives and Customer Support skills
• Experience in Customer Satisfaction and Customer Service
• Strong Customer Experience management skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Proficiency with computer systems and relevant software
• Prior experience in a call center or similar customer-facing role is a plus
• High school diploma or equivalent; further education or certifications in customer service is advantageous