Customer Service Representative

FlashAI IT Solutions Private Limited

0 years

1 - 2 Lacs

mohali

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

service support chat resolve empathy communication crm metrics flexibility training collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

About Us

We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative.

Job Responsibilities:

Handle inbound and outbound customer calls, emails, and chat support in a professional manner.
Provide accurate information regarding products, services, and processes.
Resolve customer issues, complaints, and inquiries with empathy and efficiency.
Maintain clear and polite communication with Canadian clients, ensuring a positive customer experience.
Record customer interactions and update CRM systems as required.
Collaborate with internal teams to escalate and resolve complex issues.
Meet or exceed established performance metrics including response time, resolution rate, and customer satisfaction.

Requirements:

Minimum Diploma or Bachelor’s Degree in any field.
Strong English communication skills (verbal and written).
Previous customer service experience preferred, but freshers with good communication skills are welcome.
Ability to handle customer interactions with patience, empathy, and professionalism.
Comfortable using computers, CRM systems, and other support tools.
Flexibility to work in shifts if required (to match Canadian time zones).

What We Offer:

Competitive salary package.
Training and growth opportunities.
Exposure to international client support.
Supportive and collaborative work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,516.62 - ₹21,952.08 per month

Benefits:

Paid sick time
Paid time off

Language:

English (Required)
Hindi (Preferred)

Shift availability:

Night Shift (Required)

Work Location: In person

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