Customer Service Representative

Job Title Customer Care Executive – US Restaurant Order Taking Process

Company: Piezel Infotech LLP.

Location: Gurgaon, Haryana (On-site)

Process: US Voice – Customer Service (Restaurant Order Taking)

Job Summary

Piezel Infotech is seeking experienced, enthusiastic, and dedicated Customer Care Executives to join our growing team for a US-based restaurant order-taking voice process. The ideal candidate will have prior experience in international voice processes, possess excellent communication skills, and be comfortable working in night shifts.

Key Responsibilities

Handle incoming calls from US customers placing food orders.

Accurately take customer orders and enter them into the system.

Ensure high-quality customer experience by addressing customer queries or concerns promptly and professionally.

Should follow Customer-centric approach.

Meet performance metrics including call quality, order accuracy, and customer satisfaction.

Collaborate with team leads and supervisors to improve processes and performance.

Requirements:

Minimum 1 year of experience in international voice-based customer service (preferably in the BPO industry).

Excellent verbal communication skills in English.

Minimum qualification: Graduate or Undergraduate (any stream).

Comfortable working in US night shifts. Strong listening skills and attention to detail.

Must be a team player with a positive attitude.

Compensation & Benefits:

Salary: Up to ₹35,000/month (based on experience and performance)

Attractive weekly incentives

PF and Health Insurance benefits

Meal allowance of ₹2,000/month

Both-side cab facility

Opportunity to work in a fast-growing, employee-friendly environment

Work Schedule:

Shift Timings: 1:30 AM to 10:30 AM IST (Night Shift)

Working Days: 6 days a week

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Application Question(s):

• How much will you rate yourself in communication?
• Total years of experience in International Voice process
• How many years of experience you hold in handling US customers over call

Shift availability:

• Night Shift (Preferred)