Customer Service Representative

Respond to Customer Inquiries: Address customer questions and concerns via phone, email, chat, or in person, providing accurate information about products, services, and company policies. app.workonward.com Resolve Customer Issues: Handle complaints and problems efficiently, offering solutions or escalating issues when necessary to ensure customer satisfaction. app.workonward.com+1the-sun.com+1 Process Orders and Transactions: Assist customers with placing orders, processing returns or exchanges, and managing payments, ensuring accuracy and timely delivery. bryantstratton.edu+5app.workonward.com+5clearpointhco.com+5 Maintain Customer Records: Keep detailed records of customer interactions, transactions, and feedback using customer relationship management (CRM) systems. app.workonward.com+5betterteam.com+5recooty.com+5 Provide Product and Service Information: Stay informed about company offerings to effectively educate customers and help them make informed decisions. app.workonward.com Follow Up with Customers: Ensure issues are resolved to the customer's satisfaction by conducting follow-up communications and gathering feedback. recooty.com Collaborate with Internal Teams: Work with other departments, such as sales or technical support, to address complex customer issues and improve service quality. recooty.com Upsell and Cross-Sell Products: Identify opportunities to recommend additional products or services that meet customer needs, contributing to company revenue. clearpointhco.com Stay Updated on Company Policies and Procedures: Continuously learn about changes in company policies, procedures, and product offerings to provide accurate information to customers. Maintain a Positive Attitude: Exhibit professionalism, empathy, and patience in all customer interactions to foster trust and loyalty.