Customer Service Representative

Job Description

Job Title: Customer Service Representative – Inbound International Voice Process Location: Sanpada Near Vashi Station Shift Timing: Night Shift Experience Required: 6 Months–1 Years (International BPO) Job Overview: We are seeking a proactive and customer-focused Customer Service Executive to handle inbound calls from international clients. The ideal candidate will have strong communication skills and a passion for delivering high-quality support and resolution. This role involves understanding customer queries, providing accurate information, and ensuring a smooth and satisfying customer experience. Key Responsibilities: Manage inbound calls from international customers professionally and efficiently. Address customer queries, concerns, and service-related issues with empathy and clarity. Provide accurate product/service information and guide customers as needed. Maintain high levels of customer satisfaction and adhere to service quality standards. Escalate complex issues to the appropriate departments for resolution. Meet performance metrics including response time, resolution rate, and customer feedback. Requirements: Good spoken English with a clear and neutral or US/UK accent. Minimum 6 Months 1 year of experience in an international voice. Comfortable working night shifts and handling international clients. Good problem-solving skills and basic knowledge of CRM tools. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Fixed shift Monday to Friday Night shift US shift Language: English (Preferred) Hindi (Preferred) Work Location: In person