Customer Service Representative

As a Customer Service Representative (CSR) for the Access program at BTCS, your role is essential in delivering exceptional customer service and administrative support. You will be responsible for a variety of tasks including: - Conducting non-clinical screenings - Performing financial assessments - Verifying insurance information - Answering calls and directing inquiries - Collaborating with team members - Data entry - Scheduling appointments A key focus of your responsibilities will be on tasks related to the Determination of Intellectual Disability (DID) in the IDD Intake process. This will require you to develop expertise in DID scheduling, communication with contractors, report handling, and billing-related functions. Your role also involves ensuring accurate service documentation and data entry in the Electronic Health Record, as well as maintaining detailed records and upholding high standards of customer engagement. You will serve as the primary point of contact for community members seeking services, embodying the mission of BTCS by providing a welcoming, professional, and supportive experience. Effective communication skills, organizational proficiency, and a commitment to delivering exceptional service in a fast-paced, customer-centric environment are crucial for success in this role. You will engage with individuals both virtually and in-person, prioritizing individual needs and adhering to BTCS's values and standards. Location: Any location within the catchment area. Possibility of on-site and remote work. This part-time position offers an FTE of 50% with an hourly salary range of $23.02 - $27.77. Additional differentials include: - $0.75/hour for Bilingual proficiency - $1.00/hour for Tenure with BTCS - $1.00/hour for Career ladder specialty - Up to $2.00/hour for previous experience with a community center in a similar role Minimum Qualifications: - High school diploma or GED - Ability to organize workspace and tasks proactively - Capacity to follow oral and written instructions - Willingness to learn electronic health record input - Ability to remain composed in a fast-paced environment - Skill in working with clients, families, and staff tactfully - Collaborative mindset with various teams and contractors - Valid Texas driver's license Preferred Qualifications: - Front desk and financial experience in a behavioral health setting - Proficiency in English/Spanish bilingualism - Knowledge of insurance company processes This position will remain open until filled.,