Customer Service Representative

AdEngage

0 years

1 - 3 Lacs

india

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

service connect pricing timing onboarding trending communication reports management support multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Connect regularly with partner brands to verify and update their listed experiences.
Ensure all experience details — pricing, timing, facilities, etc. — are accurate and live.
Assist brands in onboarding by collecting required details and assets.
Explain platform policies and listing process to new partners.
Coordinate with internal teams for experience updates or issue resolutions.
Identify and reach out to trending or upcoming experience brands to get them onboard.
Maintain relationships with existing partners to ensure smooth collaboration.
Monitor experience performance and partner feedback for improvements.
Keep track of communication, updates, and follow-ups in an organized manner.
Prepare weekly reports on brand connections, onboarding progress, and experience quality.

Ideal Candidate:

Strong communication and relationship management skills.
Proactive and organized with a sense of ownership.
Interest in lifestyle, fitness, entertainment, and trending experiences.
Experience in customer support, brand relations, or client servicing preferred.
Comfortable with multitasking and maintaining follow-ups independently.

Job Type: Full-time

Pay: ₹10,015.34 - ₹25,000.00 per month

Work Location: In person

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