Customer Service Representative

Position: Customer Service Representative

Location: Satellite, Ahmedabad

Shift: US Shift (Night Shift)

Experience: 0 to 03 Years

Working Days: 5.5 days working

Educational Qualification: Minimum: Graduate in any stream

Key Responsibilities:

• Communicate clearly and professionally with US-based patients, doctors, and medical staff via

phone and email.

• Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries.

• Provide support related to medical services, pharmacy billing, prior authorizations, and

insurance verifications.

• Ensure proper documentation and data entry in patient records and CRM systems.

• Escalate complex or sensitive issues to senior team members as needed.

• Maintain confidentiality and comply with HIPAA and data protection standards.

• Actively participate in training and performance improvement sessions.

Required Skills:

• Excellent English communication skills (spoken and written) with a neutral accent.

• Confidence, patience, and ability to handle conversations with empathy.

• Basic computer knowledge and willingness to learn healthcare software.

• Strong interpersonal skills and ability to work in night shifts.

• Prior BPO experience (0–1 year) is a bonus.

Benefits:

• Growth & Career Development Opportunities

• Competitive Salary

• DM: recruiter@abacoshealth.in/ (635)532-0395