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Customer Service Officer

Customer Service Officer

RupeeNex

1 - 5 years

0 Lacs

surat gujarat

Posted:23 hours ago| Platform: Shine logo

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Skills Required

interpersonal skills customer satisfaction customer support customer service customer experience communication skills conflict resolution problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Officer at RupeeNex, a personal finance advisory startup based in Surat, your primary responsibility will be to ensure customer satisfaction and provide support across various channels to enhance the overall customer experience. Key Responsibilities: - Provide professional and prompt support to customers through phone, chat, and face-to-face interactions. - Manage customer inquiries and effectively resolve issues. - Enhance overall customer experience and ensure satisfaction. - Coordinate with internal departments to efficiently handle client needs. - Assist with client onboarding and post-service support. - Maintain accurate records of customer interactions and transactions. Qualifications: - Interpersonal Skills, Customer Satisfaction, and Customer Support skills. - Customer Service and Customer Experience skills. - Excellent communication skills. - Ability to handle multiple tasks efficiently. - Problem-solving and conflict resolution skills. - Experience in a customer-facing role is a plus. - Bachelor's degree in business administration or related field.,

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Customer Service Officer