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Equitas Small Finance Bank
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Customer Service Officer - Retail

Customer Service Officer - Retail

Equitas Small Finance Bank

2 - 4 years

1 - 3 Lacs

Shahpur, Jaipur

Posted:1 week ago| Platform:

Apply

Skills Required

Finance Options application software customer calling Customer Service customer relationship BFSI customer complaints customer care retail customer support internet browsing Sales internet explorer Relationship Management customer handling internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer issues. Identify and escalate trends or systemic issues impacting customer service. Continuously improve knowledge and skills to stay current with industry developments. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Excellent problem-solving and analytical skills are required. Proficiency in using technology and software applications is necessary. Strong attention to detail and organizational skills are vital. Ability to work collaboratively as part of a team.

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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Customer Service Officer - Retail

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Skills Required

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