Customer Service Officer

Position Title – Officer – Customer Relationship

Location: Parel Office/Rabale office

Role Overview:

This role will deliver outstanding customer service from order acceptance to product delivery, ensuring a “Right First Time” approach and maintaining high service standards.

Key Responsibilities:

• Manage and maintain customer accounts with clear communication.
• Process orders in SAP, ensuring accuracy in pricing, availability, and delivery schedules.
• Handle customer complaints and ensure timely resolution.
• Coordinate with internal teams on logistics, regulatory documents, payments, and shipments.
• Keep customer master data updated in SAP.

Ideal Candidate Profile:

• Graduate with

  2–3 years of relevant experience

  in sales administration or customer service administration.
• Excellent communication skills and strong customer focus.
• Attention to detail, planning, and prioritization skills.

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Let’s grow our Eternis team by bringing in the best talent through your network!

Best regards,

HR Department - Eternis