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Docdort
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Customer Service Officer

Customer Service Officer

Docdort

0 years

3 - 4 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

service retention resolve metrics communication pronunciation management

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Success AssociateLocation: Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014.

Key Responsibilities

Build and maintain strong relationships with customers to ensure satisfaction and retention.
Assist customers with inquiries, provide product/service information, and resolve issues promptly.
Understand customer needs and provide solutions that align with company offerings.
Coordinate with internal teams to ensure seamless customer experience.
Contribute to achieving customer success metrics and business growth.

Required Skillset

Excellent communication skills in English and Hindi (Marathi is an added advantage).
Must have clear pronunciation with no MTI (Mother Tongue Influence) or RTI (Regional Tone Influence).
Strong interpersonal skills with a customer-first approach.
Ability to handle customer queries effectively and professionally.

Languages: English/Hindi/MarathiQualifications: Graduate from any field (mandatory).Salary: 25,000 CTC - 35,000 CTC

Experience

Open to both freshers and experienced candidates.
Preferred: Candidates with prior insurance industry experience and sales acumen.

Shift

Rotational shift
Day shift until 8PM

Working days: 6
Skills: strong interpersonal skills,customer relationship management,communication skills,communication,customer experience,customer-first approach,excellent communication skills,problem-solving

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Customer Service Officer