Job
Description
Customer Service Officer Chengalpet Taluk, TN, IN, 603002 Main Tasks / Responsibilities Material Requirement Planning Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, follow-up on blocked orders, and L/C (letter of credit) handling. Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking. Support demand planning by collection of N+4 forecast information and get it updated into IBP tool. Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing. Report and manage customer complaints via NCM (non-conformance management) system and proactively communicate status to internal stakeholders. Support implementation of business rules related to the customer order management process. Provide order status reports and monitor customer sales forecast, ensuring orders are within forecasts. Support CN/DN creation based on reconciliation and approval from controlling. Minimum Education and Qualification Required for the Position Education: B.E / B. Tech with MBA (Preferred) Working Experience: Minimum 3 to 4 years of relevant experience in Automotive / manufacturing industry. Knowledge of Customers, market environment, products, and technologies within respective area Technical & Professional Knowledge: IT skills (e.g., SAP S4 HANA, SAP BW, MS Excel, Power BI & Power Automate
