Customer Service Manager

Company Description

Incepted in 2013, Voylla is India's largest fashion jewelry destination with over 250 stores across the country and a strong online presence. Voylla offers high-quality, impeccably crafted jewelry at affordable prices, drawing inspiration from traditional art, crafts, and narratives to create contemporary accessories. The brand aims to be the sartorial companion for everyone, no matter the occasion. Our team includes professionals from prestigious institutes and brings extensive experience in technology, retail, and operations.

Role Description

This is a full-time, on-site role for a Customer Service Manager located in Jaipur. The Customer Service Manager will be responsible for overseeing customer service operations, managing customer support teams, and ensuring customer satisfaction. Day-to-day tasks include monitoring and improving the quality of customer interactions, resolving escalated customer issues, and analyzing customer feedback to enhance service quality.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical Skills for monitoring and improving service quality
• Excellent Communication skills for interacting with customers and team members
• Proven ability to resolve escalated issues and enhance customer experience
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the jewelry retail industry is a plus
• Strong leadership and team management abilities

Salary: Upto 4,80,000/- Per Annum