Customer Service Manager

As a Customer Relation Manager, you will play a crucial role in improving the customer service experience, fostering engaged customers, and driving organic growth. Your responsibilities will include taking ownership of customer issues, ensuring their resolution, and setting a clear mission with strategies aligned to achieve it. Developing service procedures, policies, and standards will be a key part of your role, along with maintaining accurate records of customer interactions and actions taken. You will be expected to analyze statistics, compile reports, and stay updated on industry developments to implement best practices for continuous improvement. In addition to managing resources effectively to meet qualitative and quantitative targets, you will be responsible for recruiting, mentoring, and developing customer service agents. Creating an environment that encourages and empowers them to excel will be essential. Furthermore, you will need to adhere to and manage the approved budget while maintaining an orderly workflow based on priorities. If you have 2-5 years of experience in a similar role and are looking for a challenging opportunity, please send your CV to ebinelfred@gmail.com. Your contribution as a Customer Relation Manager will be instrumental in driving customer satisfaction and business growth.,