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Customer Service Manager

Customer Service Manager

CareerTech

2 - 5 years

0 Lacs

India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Policies and standards Service procedures Customer service experience

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring
Postion- Customer Relation ManagerSalary- 30kExp- 2-5yearImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industrys developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesPlease send cv- [HIDDEN TEXT]

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Customer Service Manager