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Alstom Transportation
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Customer Service Leader

Customer Service Leader

Alstom Transportation

2 - 7 years

10 - 14 Lacs

chennai

Posted:None| Platform:

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Skills Required

demand management supply chain business administration performance management crm customer relationship customer service business development sap presales sales sales operations relationship management sap mm language skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

PURPOSE OF THE JOB

Improve Customer experience for Parts, Repairs and Overhaul
Be in charge of managing end-to-end relationship with your Customer(s) for Parts & Repairs sales purpose, from request for quotation (inquiry) managing deliveries of sales orders until payment clearance.

ORGANISATION

Organisation structure (job belongs to..)

Services / D&IS Services

Reports directly to:

Customer Service Manager

Network & Links

Internal

Business Development, Sales
Operations, Engineering, Procurement, Supply Chain, Quality, Finance

External

Customers

MAIN RESPONSABILITIES

Describe here main information such as accountabilities, authorities, performance measurements etc.

Main responsibilities:

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

Business administration or comparable education
Local language skills matching Customer Portfolio

Desirable:

Knowledge of Alstom products and services

Experience

Mandatory:

Experience of 2 years in Customer Serviceor Supply chain
Knowledgeable of SAP Sales Delivery module

Desirable:

Knowledgeable of SAP Material Management module, E-Commerce applications

Competencies & Skills

Customer Delivery performance management
Customer relationship management
Demand management
Materials requirements planning
Supply chain information systems
Transport and distribution

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