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Alstom
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Customer Service Leader

Customer Service Leader

Alstom

2 - 7 years

10 - 14 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

supply chain sap presales business administration sap mm crm demand management customer relationship customer service business development sales sales operations relationship management language skills performance management customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title (Job code):

Customer Service Officer & Customer Service Leader

(SC-CS-11)

PURPOSE OF THE JOB

Improve Customer experience for Parts, Repairs and Overhaul
Be in charge of managing end-to-end relationship with your Customer(s) for Parts & Repairs sales purpose, from request for quotation (inquiry) managing deliveries of sales orders until payment clearance.

ORGANISATION

Organisation structure (job belongs to..)

Services / D&IS Services

Reports directly to:

Customer Service Manager

Other reporting to:

Direct reports:

Network & Links

Position title of connected positions / functional report

Internal

Business Development, Sales
Operations, Engineering, Procurement, Supply Chain, Quality, Finance

External

Customers

MAIN RESPONSABILITIES

Describe here main information such as accountabilities, authorities, performance measurements etc.

Main responsibilities:

MAIN REQUIRED COMPETENCES

Educational Requirements

Describe the minimum educational requirement/level

Mandatory:

Business administration or comparable education
Local language skills matching Customer Portfolio

Desirable:

Knowledge of Alstom products and services

Experience

Describe the knowledge and experience required for this role

Mandatory:

Experience of 2 years in Customer Serviceor Supply chain
Knowledgeable of SAP Sales Delivery module

Desirable:

Knowledgeable of SAP Material Management module, E-Commerce applications

Competencies & Skills

Describe the needed skills (technical & behavioral)

Customer Delivery performance management
Customer relationship management
Demand management
Materials requirements planning
Supply chain information systems
Transport and distribution

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