Customer Service Executive

Job Description

Job Title: Customer Service Executive Location: Khar West, Mumbai Industry: Beauty & Salon Working Days: Tuesday to Sunday Weekly Off: Monday Work Timing: 11:00 AM to 8:00 PM Salary: Up to ₹35,000 (based on experience and communication skills) Job Overview: We are looking for a Customer Service Executive with excellent English communication skills to be the face and voice of our brand. You will be responsible for handling client inquiries, appointment bookings, and providing exceptional service experiences, both in-person and over the phone. Key Responsibilities: Greet and assist walk-in clients and ensure they feel comfortable. Handle calls, WhatsApp messages, and appointment bookings. Respond to customer queries and concerns promptly and professionally. Coordinate with internal teams (technicians, stylists, marketing, etc.) for seamless service. Manage daily follow-ups, reminders, and confirmations. Maintain customer records and service feedback for improvement. Resolve customer complaints effectively and escalate if necessary. Key Skills Required: Excellent spoken and written English communication . Strong interpersonal and customer-handling skills. Well-groomed, polite, and professional demeanor. Basic knowledge of computer and CRM tools (training provided if required). Ability to multitask and remain calm under pressure. Preferred Qualification & Experience: Minimum 1 year of experience in a customer-facing or front desk role. Candidates from the beauty, salon, hospitality, or service industries are preferred. Freshers with excellent communication and personality may also apply. Job Types: Full-time, Permanent Pay: ₹10,577.20 - ₹33,524.23 per month Benefits: Cell phone reimbursement Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person