Customer Service Executive

We seek dedicated individuals to join our team as Customer Service Executive at I Am An Artist India, the leading Fine Art School and Art Gallery based in Mulund West, Mumbai, India. As a Admission Counsellor, you will be our student's and customers' primary point of contact, handling inquiries, providing information about our products and services, and assisting with sales transactions.

Responsibilities:

1. Handle Inbound Calls: Receive and manage incoming calls from students and customers regarding inquiries, course details, product information, and sales orders.

2. Provide Excellent Customer Service: Assist customers courteously and professionally, addressing their questions, concerns, and feedback in a timely and effective manner.

3. Promote Products and Services: Educate customers about our acceptable art courses, drawing and painting classes, handmade paintings, and other offerings. Encourage enrolment in courses and promote sales of our products.

4. Process Sales Orders: Assist customers in placing orders for our products and services, including course registrations, artwork purchases, and customized painting requests.

5. Maintain Customer Records: Using our CRM system, we keep accurate records of customer interactions, inquiries, and sales transactions.

6. Resolve Customer Issues: Proactively identify and resolve customer issues, complaints, or disputes to ensure customer satisfaction and retention.

7. Collaborate with Team: Work closely with other team members, including instructors, artists, and administrative staff, to coordinate customer inquiries, sales activities, and promotional campaigns.

Shift and schedule:

Tuesday to Sunday: 11:00 AM - 08:00 PM

Location: Mulund West Mumbai, India

Contact: +91 9082673802

Website: www.iamanartist.co.in

Job Types: Full-time, Permanent, Fresher

Language:

• English (Required)

Work Location: Mulund West Mumbai.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Mulund West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person