Customer Service Executive @work_from_home

Hi-Job seekers!!!

Greeting from ShiningstarsITPL!!

WORK FROM HOME

Job Title:

1. Permanent - Work from Home (Remote) for English+Hindi

Job Type: Full-Time

Experience:

SALARY: 18K CTC , 14K IN-HAND

Job Summary:

Company is seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. In this role, you will be responsible for handling customer queries and concerns through phone, chat, and email. Your goal is to ensure timely resolutions, enhance customer satisfaction, and provide a seamless order support experience.

Roles & Responsibilities:

• Handle incoming customer interactions via phone, chat, and email.
• Resolve customer complaints and queries efficiently and professionally.
• Provide accurate, valid, and complete information using the right tools.
• Maintain a high level of customer satisfaction through prompt issue resolution.
• Follow communication procedures, guidelines, and policies.
• Collaborate with internal teams for order or service-related resolutions.
• Manage and update customer records in the system accurately.

Eligibility Criteria:

• Excellent written and verbal communication skills.
• Undergraduate.
• Freshers and experienced candidates both are welcome.
• Minimum of 8 GB RAM and Windows 10 Pro.
• Wi-Fi connection is mandatory for remote work.
• Availability to work 6 days a week with 1 rotational week off.
• Must be open to work in 9-hour shifts (8 hours production + 1 hour split breaks).
• Ability to work independently in a remote environment.
• Must attend and complete on-the-job training provided by the company.
  

• Why Join ?

• Work from the comfort of your home permanently.
• Join a fast-growing and innovative e-commerce company.
• Great learning experience and career growth opportunities.
• Be part of a dynamic and collaborative remote team.
  

Ready to Apply?

Ramla_9208310043

Aliya_9140789127