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Tech Mahindra Business Services
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Customer Service Executive

Customer Service Executive

Tech Mahindra Business Services

0 years

0 Lacs

thane maharashtra india

Posted:4 weeks ago| Platform:

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Skills Required

service management data technology analytics resolve support communication

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Tech Mahindra Business Services is dedicated to delivering high-quality and enjoyable customer experiences. As experts in end-to-end customer relationship management, our team connects with customers through memorable interactions, handling emotions and expectations with sensitivity. We leverage data, technology, operational excellence, and strategic analytics to ensure positive customer experiences. As a subsidiary of Tech Mahindra and part of the Mahindra Group, we provide innovative information technology services and solutions globally.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Thane. The Customer Service Executive will handle customer inquiries and resolve issues, ensuring customer satisfaction. Day-to-day tasks include managing customer calls, providing exceptional customer support, and maintaining customer service standards. The role involves understanding customer needs and delivering solutions effectively.

Qualifications

Interpersonal Skills and Customer Satisfaction
Customer Support and Customer Service skills
Experience in Customer Service Management
Excellent communication skills and ability to handle customer inquiries effectively
Ability to work well in a team and independently
Prior experience in a similar role is a plus
High school diploma or equivalent; additional qualifications will be advantageous

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Customer Service Executive